Writings & talks
- Lee, K. “Art and Science of Service Experience: Ritz Hotels During the Second Industrial Revolution.” Under review at Design Issues.
- Lee, K. “Hospitality Service as Science and Art: The Luxury Hotel Idea from a Century Ago.” Touchpoint, Vol. 4, No. 1, Spring 2012: 26-31. [forthcoming in May 2012]
- Lee, K. “Beyond Blueprints and Basics: A Service Design Conference Report.” Design Issues, Vol. 27, No. 4, Fall 2011: 95-100. [Download 136 kb]
- Lee, K. “Designing for Doctor-Patient Interactions During Leave-taking – A Case Study: Impacting a Physician-led Organisation. Touchpoint, Vol. 3, No. 2, Fall 2011: 32-37. [Download 398 kb]
- Lee, K., Evenson, S., Buchanan, R. “More Than Kimchi and Cash: Designing for Cultural Identity.” In Proc. of CHI, (2009) ACM Press: 2663-2666. [Download 2.1 mb]
- Lee, K. “A Drama on Designing Products for Cultural Identity.” Masters in Interaction Design thesis paper. School of Design, Carnegie Mellon University, 2008. Advisor: Richard Buchanan, PhD.
- March 5, 2012 / San Francisco, CA
Managing Experience (MX) 2012. Main speaker.
“Four Meta-strategies for Design and Management.” [Download 893 kb]
- October 21, 2011 / San Francisco, CA
SDN Global Service Design Conference. Main speaker.
“Strategic Planning Sandwiched by Sketchbook and Spreadsheet.” [Download 1.6 mb]
- September 2011 / Cleveland, OH
“Service Blueprinting.” Cleveland Institute of Art.
- May 27-29.2011 / Jeju, South Korea
6th Jeju Forum: New Asia for Peace and Prosperity. Invited panelist.
“Leading by Design.”
- March 27-29, 2010 / Cleveland, OH
Fourth Order Design Conference. Invited presenter.
“System, Worship, and Faith as Concepts for Design.”
- April 4-9, 2009 / Boston, MA
Computer-Human Interaction (CHI) 2009. Invited presenter.
“Designing for Cultural Identity.”
